This site is operated by HouseWorks Plumbing & Gas, ABN 74 613 553 665, trading for this site as Harrisdale Leak Detection.
Ring us first
Monday to Friday, 7:00am to 4:00pm. Ask for Tim — he holds the licences and he does the work, so there is nobody to be passed along to.
Tell us what the job was, roughly when it was, and what has gone wrong. If it is something we did, we will put it right.
Or put it in writing
Use the form and say clearly that it is a complaint, so it is not treated as a new enquiry. Contact form
Include your address, the approximate date of the work, and what the problem is. If you have the quote or the invoice, the reference on it helps.
What happens then
We acknowledge it
You will hear back from us rather than wonder whether it arrived.
We look into it
That usually means coming back out and looking at the work, which costs you nothing.
We tell you what we think happened
, plainly, including if the answer is that the fault is a separate one rather than the work we did.
We fix what is ours to fix
Customer satisfaction guaranteed is one of the things this business promises, and this page is where that promise gets tested.
If we cannot sort it out between us
You have rights under the Australian Consumer Law that nothing on this website affects.
Plumbing and gas fitting in Western Australia are licensed trades, and the state has a regulator responsible for licensed plumbing and gas fitting work. If you are not satisfied with how we have handled a complaint, you are entitled to take it there, and we would rather you did that than stay unhappy.
Our licences are plumbing 8396 and gas 13098.
Billing questions
If a complaint is about an invoice rather than the work, ring and ask. Every job on this site is quoted in writing before work starts, with transparent pricing and no hidden costs, so if the invoice does not match the quote we want to know about it.
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